Warranty Statement

 

Where Methven tapware and showers are purchased for use in domestic residential installations, in addition to any other right or remedy which the purchaser or end user may have under any relevant consumer protection legislation, Methven undertakes to either repair or replace (at its option) the tapware or shower, if it is discovered that such tapware or shower contains a material defect which arose in the course of manufacture.

 

The Methven product warranty is applicable only on product purchased and installed in the specific country where the original purchase was made.

 

Domestic Installations

A 5 Year warranty is applicable on all tapware and showers used in domestic installations, subject to the conditions set out below.

 

A non-transferable Life Time warranty is offered on ceramic mixing cartridges used with mains pressure.

 

Commercial Installations

 

A 12 month warranty is applicable on all tapware and showers used in commercial installations, subject to the conditions set out below.

 

Warranty Conditions

 

Methven's shower and tapware warranties, for both domestic and commercial installations, are subject to the following conditions.  If these conditions are not met, the warranty will be deemed null and void.

  1. Proof of purchase (such as invoice or receipt) is to be provided.
  2.  Methven’s installation instructions must be followed.  This includes operating conditions specified for temperature and pressure.
  3. The product has not been tampered with or repaired in any way.
  4.  The product has not been damaged by misuse, accident, or neglect.
  5. The product does not contain excessive debris (inline filters must be installed).
  6. All repair work is to be performed by Methven, its authorized service agent or plumber who has received a Methven authorisation number.

 

Methven shall in no way be liable to the purchaser or end user of product for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person (including, without limitation, any damage and/or labour charges incurred in installation, repair or replacement), other than as provided in the above provisions, under any relevant consumer protection legislation or as consented to by Methven in writing in advance.